Georgia Ellis

Head of Housing and Property Services

Georgia manages the estates department and the team within it. This includes but is not limited to, liaising with owners and new property acquisitions, managing the estates and maintenance teams, liaising with external services, budget management, overseeing the staff working and legislation and compliance of properties.

Kirsti Porter

Housing Officer, Sheltered Housing and Credit Controller

Kirsti leads on the day-to-day operations at Oakhurst Gardens and is the primary point of contact, overseeing the service to ensure residents receive high-quality support in a safe and welcoming environment. Her responsibilities include managing care plans, resident queries, activities and entertainment, tenant movements, maintenance works and external contractors. She also supports residents with benefits and manages feedback, including complaints and compliments.

Kirsti is also LRHS’s Housing Credit Controller, overseeing income management across Oakhurst Gardens and the off-site housing portfolio. She manages rent matters, including payment administration, arrears prevention and tenancy sustainment, while supporting residents with benefits, budgeting and financial support.

Charlotte Williams

Offsite Housing Officer and Deputy to Property Services Manager

Charlotte undertakes property inspections, movement and placements of tenants and organising contractors for repairs, along with handling anti-social behaviour, tenancy sustainment and enquiries for the offsite properties along with many other tasks. Charlotte also has an additional deputy position which is supporting the Property Services Manager – Georgia.

Faith Oliver

Housing Officer

Faith supports the management of LRHS’s off-site property portfolio. Her responsibilities include undertaking property inspections, coordinating tenant placements and liaising with the in-house maintenance team and external contractors to ensure that our off-site properties are well maintained.

She manages day-to-day enquiries and supports residents in maintaining their tenancies, providing assistance where required. Faith also liaises with property owners as and when necessary, helping to ensure effective communication and the smooth management of the off-site portfolio.